I appreciate your collaboration.
These policies ensure that I can provide the highest level of care, presence, and consistency for all clients.
TERMS & POLICIES
Cancellations
The following cancellation policy applies to all sessions.
There is a 48 hour cancellation policy. Cancellations within 48 hours of the appointment or no-shows are non-refundable and require full payment of session fees. You may reschedule your session up to 48 hours in advance without penalty. Repeat reschedules will be cancelled upon rebooking.
I reserve the right to make exceptions in cases of genuine emergencies. In the event that I need to reschedule a session, I will communicate with you in advance and offer a mutually convenient alternative. If you prefer not to reschedule and have already paid, a full refund will be issued.
Bookings
Sessions are confirmed once deposit is received and the intake form & contract are signed, ensuring your spot is reserved and allowing me to hold the container fully for you. I offer several different packages and suggest frequency of sessions that fit your intentions, availability and circumstances during our first session.
As a new client you are required to book a free call. You are welcome to email me with specific questions regarding an appointment for clarification at info@sarahawartheh.com
These procedures are designed to create a safe, stable, and sacred container, so that both your energy and mine can be fully present, focused, and uninterrupted during our time together.
Late arrivals
I value your time and strive to provide the highest quality care for all my clients. To ensure a smooth and respectful experience, sessions that begin late will be shortened by the amount of time you are tardy, while the full session fee still applies. Clients who arrive 30 minutes or more after the scheduled start time will be considered a no-show, and the appointment will be canceled with the applicable cancellation fee, as outlined in our cancellation policy. If you anticipate being late, please send a message to inform me.
Confidentiality
Your privacy is of the utmost importance to me and I am committed to the highest standards of ethical practice in relation to confidentiality, which includes respecting and protecting your privacy. Any data collected is stored responsibly and in strictest confidence and in compliance with GDPR.
Client agreement
To ensure the best possible experience and outcomes, clients are asked to attend sessions regularly and on time, communicate openly and honestly, and share any relevant changes that may affect their sessions, such as changes in medication, physical or mental health, or risk concerns. Please note that I am not a medical professional and do not provide diagnoses or medical treatment. If you are experiencing acute trauma, a crisis, or any situation that requires immediate medical attention, please reach out to emergency services or a qualified healthcare provider.